Qualifications Support Coordinator

Job Type:
Permanent
Job Title / Sector:
Administration
Region:
South West England
Area:
Bristol
Location:
Bristol
Salary:
£21,000 to £23,000 per annum
Posted:
03/10/2019
Recruiter:
Lifetime Training
Job Ref:
2990

In a nutshell

We are looking for a client-focused person with excellent customer service skills to support our support the Customer Support Manager and Operations Team in ensuring our Qualifications customers. You will be joining a dedicated, growing organisation which places approach ability and integrity at the forefront of its values. Join us and become on of our Innovators of the Future.

About the role

You will be:

* Responding to and taking ownership of all customer enquiries
* Administration and processing of Learner registrations, results and certificates
* Ensuring personal and functional KPI’s are met
* Managing Centre and Qualification Approvals – liaising with customers and EQAs as appropriate
* Managing EQA Observations, reports and Lead EQA reports
* General customer administration on appeals, complaints, requests for reasonable adjustment or special consideration, malpractice and maladministration
* Creating and maintaining logs of customer activity and certification (e.g. replacement/destroyed/duplicate certificates
* Support the management of EQA recruitment, induction, monitoring and standardisation
* General administration and support of EQA activity
* Ensuring customer and supplier folders are maintained and managed appropriately
* Ensuring the data held for customers is up to date on all business systems

About you

We are looking for:

* Experience of working in an office environment
* Customer service experience
* Experience of working to specific timescales and deadlines

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your opportunity. So, click apply and we can start this journey together

Closing Date:
31/10/2019
Contact Details:
Lifetime Training
Contact: Lifetime Training
Email:

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