Sales Support and Quality Manager - Bristol

Job Type:
Permanent
Job Title / Sector:
Sales & Marketing, Management, Quality Manager
Region:
South West England
Area:
Bristol
Location:
Bristol
Salary:
£30,000 to £34,000 per annum
Salary Description:
benefits
Posted:
14/11/2018
Recruiter:
Lifetime Training
Job Ref:
2302

In a nutshell

We are looking for a proactive and self-motivated manager to join our successful Telesales team. The Sales Support and Quality Manager will be responsible for overseeing the smooth running of the Sales Support Team and Quality Monitoring Assessors.

About the role

You will be:

• Working collaboratively to manage the quality monitoring process across Telesales, Sales Support and Apprentice Recruitment

• Building trusted relationships with the Quality Assessors to motivate the team to deliver exceptional service through valuable, honest and timely feedback

• Manage and lead on levelling sessions across the Quality Monitoring team and Team Leaders to ensure a consistent approach to audits• Develop and maintain quality monitoring processes and compliance standards for all Advisors and Coordinators.

• Develop and maintain quality monitoring processes and compliance standards for all Advisors and Coordinators.• Plannig and forecast Quality Assessors workload to ensure auditing requirements are met in a timely manner

• Planning and forecast Quality Assessors workload to ensure auditing requirements are met in a timely manner

About you

• Experience of working in high demand environments, to targets and tight deadlines
• Strong leadership skills with experience of managing a remote team
• Strong communication and coaching skills
• Proven examples of being able to build relationships and influence across an organisation

We are looking for:

• Significant exposure to a relevant industry
• The ability to inspire and lead the team through cultural change
• A strong commercial awareness and entrepreneurial spirit
• Experience of driving performance whilst building new skills for future success

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your life-changing opportunity. So, click apply and we can start this journey together

Closing Date:
12/12/2018
Contact Details:
Lifetime Training
Contact: Lifetime Training
Email:

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