Customer Service Assessor

Job Type:
Job Title / Sector:
Apprenticeship Assessor
South East England
London, Brentford, Harrow, Twickenham
£27,000 to £27,000 per annum
Geason Training
Job Ref:

Geason Training is a leading training provider that specialise in the delivery of apprenticeships and HNC's within the construction sector. This is a great opportunity for someone to join one of the largest training providers in the country.

We have an exciting opportunity for a Customer Services Trainer to deliver a level 2 & 3 to learners within their place of work (onsite training / assessment) we are looking for an experienced and highly motivated individuals who have a passion for delivering a high standard of training. If you thrive in a challenging environment and love the challenges of a fast pace environment bring then this could be the job for you.

You main duties will involve all the following but not limited to,

» Enrolment of learners on to program

» Training and Assessing learners on site using a rage of training and assessment methods

» Skill scan/training needs analysis

» Submitting all learner documentation on time and to a high standard.

» Completing all learners’ reviews in a timely manner.

» Maintaining a high standard on all learners’ paperwork.

» Tailoring training to the individual delivered via the work place or a training facility.

» Delivering a high standard of customer service to all Geason learns and employers at all times.

» Traveling across a geographical area delivering to learners on site

» Attending team meeting as and when requested

» Traveling to locations outside your given area to attend standardisation meetings and other meeting when required.

» Keeping your online diary up to date with appointments at all times.

» Keeping Smart Assessor up to date at all times.

» Using online portals to assist with the assessment of your learners

Skills Required

» Must have 2 years or over in delivering Customer Service (Essential)

» A1 award or equivalent

» Functional Skills up to Level 2 or equivalent (Desirable)

» Excellent knowledge of developing new standards

» Relevant knowledge of using Smart Assessor or similar online portals.

» Degree, HNC Level 3 in a relevant qualification (Essential)

» Experiences of delivering a full apprenticeship program.

» Relevant Teaching qualification (Essential)

» Good understanding of IT (office package)

» Excellent organisational skills

» Excellent time management skills

» Willingness to learn and develop new skills

» Can do, must do attitude

» Current full clean driving license

As part of our excellent employment package you will receive a company vehicle fuel card, laptop and phone.

On top of your competitive salary, Geason Training offers 28 days annual leave, childcare voucher scheme and automatic enrolment into a Pension Scheme after three months continuous employment. This is only to mention a few of the excellent employment package we offer

Closing Date:
Contact Details:
Geason Training
Tel: 07736278591
Contact: Pauline OBrien

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