Lead IQA

Job Description

Educated Appointments are delighted to be supporting Wales Largest Training provider who holds 3-star accreditation with Best Companies demonstrating extra-ordinary levels of staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last seven consecutive years and that holds Investors in People Platinum accreditation.

We are looking for an experienced Internal Quality Assurer (IQA) to take a lead role within the Apprenticeship Management & Business Services Route. The successful applicant will have extensive experience as an IQA, holding their Level 4 Diploma or Certificate in Verification processes and practice.

You will support the IQA’s and assessors to deliver excellent quality for the following apprenticeship routes…

  • ILM Team Leading & Management Levels 2-5
  • Business Administration Levels 2-4
  • Customer Services Levels 2-3
  • Retail Levels 2-3
  • Sales & Telesales Levels 2-3

You will confidently collate and analyse data, support the management of assessment teams and processes and have experience of dealing with awarding organisations. Applicants should have occupational experience in an education and development role as well as a clear understanding of the apprenticeship standards.

Our client is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

What They offer:

  • Generous holiday package (up to 45 days per year)
  • Annual salary increases
  • Healthcare cash plan
  • Contributory pension scheme
  • Life assurance
  • Car uplifts (where applicable)
  • Wellbeing initiatives including access to in-house counselling
  • Employee voice initiatives including a staff council
  • Flexible and hybrid working options (where applicable)
  • Annual team building events
  • Four paid volunteering days per year
  • Length of service and birthday rewards
  • Staff recognition awards
  • Complimentary tea and coffee
  • Excellent learning & development and CPD opportunities
  • Formal coaching and mentoring opportunities
  • E-learning platform available to all staff

What you are responsible for:

To implement and maintain the Learner Journey quality for the department/route in line with the IQA policy, quality cycle and key performance indicators.

To implement and maintain the quality for the department/route in line with the IQA policy and key performance indicators

To carry out quality risk assessments and manage risk banding in accordance with ACT policies and requirements

To monitor documentation, information and other resources provided to assessors and learners.

To carry out Quality Observations of assessors and interview learners and witnesses/employers.

To manage all IQA reports on Vision and identify trends and issues and put appropriate support in place.

To allocate IQA sampling to the IQA team on a weekly basis and monitor progression and completions in line with delivery models and/or expected end dates

To manage the quality reports on a daily/month basis and disseminate actions to IQA team and where needed assessors.

Manage all quality reports and activities for the route/department and liaise with the Quality department to analyze survey performance data   (learner voice, end of course etc.)

To mentor and support Assessors/IQAs and those requiring performance management.

To allocate IQAs to mentor/coach assessors and monitor performance against the delivery guide.

To sample all parts of the learner journey and allocate support where needed.

To liaise with assessment team and IQA’s regarding schemes of work for all levels

Liaise with the curriculum team to ensure resources are standardized and in line with sector needs.

Organise staff training and ensure CPD hours are completed and recorded on the Data management systems

To manage IQA staff and ensure that they monitor assessor progress and implement progression plans as needed.

To carry out effective performance management activities as set out in ACT’s policies and procedures

To ensure all ESQ referral appeals to go through the lead IQA before the ES team

To develop and enhance the use of digital platforms for a blended learning approach, as dictated by industry requirements.

To evaluate the occupational and assessment competence of assessors

To check the continual professional development of assessors

To lead or delegate where needed standardization events with the whole team and ensure consistency.

To check the application of all relevant policies, including those for equality and diversity

To lead Standards Verifier and External Verifier visits

To maintain all records and reports securely in accordance with ACT and legal requirements, enabling access to authorised personnel only.