Job Description

Educated Appointments are delighted to be supporting Wales Largest Training provider who holds 3-star accreditation with Best Companies demonstrating extra-ordinary levels of staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last seven consecutive years and that holds Investors in People Platinum accreditation.

We are looking for an encouraging individual who will support the Management Route assessors with the delivery of Apprenticeship qualifications / frameworks and Higher Apprenticeship qualifications / frameworks to learners and to contribute to the quality and development of ACT’s programmes. The role involves the internal quality assurance of assessment and to manage a small caseload of learners, if appropriate.

The role is predominately based at our Cardiff Head Office, covering the South Wales area and fits within the Management Route reporting to the Route Manager.

Our client is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

What we offer:

  • Generous holiday package (up to 45 days per year)
  • Annual salary increases
  • Healthcare cash plan
  • Contributory pension scheme
  • Life assurance
  • Car uplifts (where applicable)
  • Wellbeing initiatives including access to in-house counselling
  • Employee voice initiatives including a staff council
  • Flexible and hybrid working options (where applicable)
  • Annual team building events
  • Four paid volunteering days per year
  • Length of service and birthday rewards
  • Staff recognition awards
  • Complimentary tea and coffee
  • Excellent learning & development and CPD opportunities
  • Formal coaching and mentoring opportunities
  • E-learning platform available to all staff

What you are responsible for:

To follow the responsibilities set out in the IQA policy and maintain key performance indicators with allocated assessors.

Mentor/coach allocated assessors to ensure all activities are completed and data reflects expected standards

To follow IQA sampling plan and undertake sampling in accordance with individual assessor risk assessment rating and monitor the outcomes

To record IQA activity on correct documentation/digital platform, ensuring accuracy on data management systems (vision/ONEFILE).

To monitor all IQA reports on the internal data management systems to ensure accurate sampling, timely completion, outstanding referrals, IQA errors and other key performance indicators as dictated by current data trends.

To ensure assessors are fully supported and that delivery guide actions are meet.

To provide full feedback to assessors on all aspects of learner journey expectations.

To ensure all assessors are embedding skills such as Literacy, Numeracy, Digital Literacy and incidental Welsh

To carry out and accurately document quality observations and learner interviews as per IQA sampling plan and quality risk ratings.

To attend IQA meetings/standardisations and lead activities where needed to support the development of the curriculum/assessment expectations

To feedback to LIQA on assessor performance and discuss plans for development/growth, including where needed assessor support plans.

To support assessor inductions and training using the coaching/mentoring approach.

To develop resources in line with the LIQA and curriculum team to reflect qualification expectations 

To attend and actively participate in all standardisation meetings and undertake improvements, as required

To maintain own CPD including occupational competence and updates from awarding organisations and sector skills.

To monitor assessor CPD including occupational competence and updates from awarding organisations and sector skills and ensure these are recorded on the appropriate data management systems.

To ensure second line assessment is carried out according to ACT policy and procedures

To attend and take part in awarding organization visits, as directed by the LIQA

To ensure whole framework expectations and advise assessors on appropriate actions

To develop and enhance the use of digital platforms for a blended learning approach, as dictated by industry requirements.

Ensure assessors are engaging with workplace employers throughout the learning experience

To monitor learner progression against the delivery model and that all ALN requirements are identified an adaption’s implemented

To monitor, respond and follow up poor learner progress and areas for improvements for assessors.

Any other duties as requested by your Manager, which may be necessary from time to time.