EPA Operations Manager

  • Job Reference: DH4745
  • Date Posted: 27 June 2024
  • Recruiter: S Knights Recruitment
  • Website: http://s-knights.co.uk/
  • Location: Southampton, Hampshire
  • Salary: £35,000 to £40,000
  • Sector: End Point Assessor, Management
  • Job Type: Permanent

Job Description

Our clients are a dynamic trade association and End Point Assessment Organisation (EPAO) that has recently achieved OFQUAL regulation. They are entering an exciting period of expansion and are seeking a proactive, experienced Operations Manager to manage, maintain, and grow their services through business development.

Role Overview:

We are seeking an EPA Operations Manager who combines the expertise of an EPA/Apprenticeship Manager with the acumen of a Business Development Sales professional. In this pivotal role, you will lead key areas across the EPA program, establishing a sustainable pipeline of potential applicants, new business, and stakeholders through strategic business development activities. Your goal is to grow the client's niche end point assessment standards and establish the client as a leader in their field. This is a role that you can really make your own!

Key Responsibilities:

    • Lead the management of EPAO services with a focus on client growth and retention in a niche market.
    • Aim to establish the client as a leader in their field.
    • Manage direct reports from assessors and create a high-performing team environment.
    • Support contracted End Point Assessors to deliver a consistent, standardised, and compliant EPA service.
    • Build and maintain strong relationships with key stakeholders, ensuring the highest standards of customer service.
    • Produce reports on EPA performance, including pipeline, threats, and opportunities.
    • Provide members and associations with expert advice and guidance on skills and EPA.
    • Conduct training sessions for internal stakeholders and customers on all matters related to EPA.
    • Serve as the primary contact for external apprenticeship providers, the ESFA, and OFQUAL.
    • Grow the EPA program through business development activities.


  • Proven experience managing an EPAO.
  • Previous sales or business development experience.
  • Strong project management skills.
  • Good communication and organisational skills.
  • Experience managing a high-performing team.
  • Experience with curriculum or assessment development.

Role Details:

  • Employment Type: Full-time, permanent, hybrid.
  • Location: 2 days a week in Southampton.


S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK
Job Reference: DH4745
Salary: £35,000 to £40,000
Location: Southampton