Customer Service Trainer / Assessor

Job Description

Customer Service Trainer / Assessor               Manchester          up to £26,500 p.a. + bonus + benefits

 

Are you a qualified Trainer / Assessor with experience in customer services? Are you a customer service manager / office manager looking for a new challenge for your professional experience?

 

If you have a background in customer services / office management and have a desire to train and develop people then you might want to consider a career change and become an apprenticeship assessor.

 

You will start with an award-winning on-boarding programme and bespoke training to get you up to speed in your new role so that you can deliver an exceptional experience to your learners. This is where your knowledge and experience in Retail can have a life changing impact on others.

 

The Role

 

As Customer Services Trainer / Assessor you will be responsible for working with apprentices delivering all aspects of the apprenticeship to ensure successful completion whilst providing exceptional support and guidance to both learners and employers. Your responsibilities will include:

 

  • supporting / motivating learners to ensure progression for their qualification
  • supporting development of learners to maximise full potential / stretch knowledge
  • identifying additional learning needs, providing guidance & resources
  • maintaining / enhancing relationships with existing learners / clients / business support teams
  • reviewing concerns to limit any early leavers from programme

 

The Company

 

Our Bristol based client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the following sectors: Public Sector; Hospitality & Catering; Leadership & Management; Business, Commerce & Retail; Childcare & Teaching; Data & Project Management; Logistics; Active Leisure; HR, & Learning & Development; and Health & Social Care.

 

On offer is 25 days paid holiday plus bank holidays, company pension scheme, life assurance, staff incentives etc.

 

The Person

 

You may be a qualified Trainer / Assessor with experience within the customer services / office management sector or working in the sector and looking for a new challenge that will utilise your professional experience. This is your opportunity to join a team training the next generation of retail professionals.

 

All you need is a passion for what you do, the desire to share your knowledge and skills with others and solid occupational experience of working within Customer Services / offices at management level.

 

This role is home and field-based and requires your own transport to travel within your region.

 

If you wish to be considered for the role of Retail Trainer / Assessor, please forward your CV quoting reference 220350 - 4879.

 

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

 

Applications are invited with experience in: customer services retail management store manager training regional manager area manager apprenticeships work based learning WBL trainer assessor apprentices OFSTED