Business Manager

Job Type:
Job Title / Sector:
West Midlands
Other Staffordshire
£39,300 to £39,300 per annum
Trigon Recruitment
Job Ref:

Role: Business Manager / Leader

Location: Tamworth

Salary:- £39,300

Reporting to: Operations Manager


Business Manager / Leader role overview:

The Business Manager role is integral to the success of the Restart Employment Programme; ensuring that staff integrate into multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic, and motivating individual, with the ability to support staff to achieve day-to-day performance. The post holder will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads. As a Restart Business Manager, you will be responsible for leading, motivating and supporting teams of Employment Consultants and Coaches. You will drive contract performance through the achievement of team and individual targets. This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, solution focussed approach, target driven and be highly organised.

Business Manager responsibilities:
• Assist the Regional Operations Manager in the day-to-day management and
support of the Employment Consultant teams including conducting regular
one to one reviews, measuring KPI’s, motivating, driving performance,
addressing any underperformance, and supporting staff development where
• Assist in the development of effective team-based activities to meet the
needs of the caseload and targets through KPI’s, customer feedback and
localised delivery plans. Provide effective coaching and mentoring to all team
members to ensure that they are fully supported in all aspects of their role
and that all learning and development needs are addressed.
• Establish and maintain effective working partnerships with key stakeholders
to ensure the effective management of programme.
• Manage sickness absence effectively and robustly, ensuring you are the point
of contact for all sickness absence within the teams and that return-to-work
interviews, occupational health referrals, and (where necessary) disciplinary
action is carried out in line with policy and procedure.
• Assist the Regional Operations Manager with the recruitment of new team
members and ensure the effective induction of all new recruits into the team,
coaching and mentoring them, and providing one to one support and
• Complete caseload reviews monthly with each team member to ensure all
participants are progressing towards employment in a timely manner,
agreeing remedial action as required.
• Run weekly case conferencing meetings with your teams to ensure that
participants are being adequately supported, allowing the sharing of ideas
and best practice to progress participants towards employment.
• Carry out observations / monitoring on a regular basis to review individual
performance, identifying and addressing any development needs, ensuring
compliance is being adhered to and quality standards are being met.
• Maintain an up-to-date working knowledge of the benefit system and
entitlements, local labour market, training opportunities and relevant support
Monitor ways of working and management information and identify ways to
continuously improve.

Business Leader Experience required - (D) = Desirable (E) = Essential
Knowledge & Skills:
• A strong track record of establishing and maintaining productive relationships
with partners and stakeholders. (D)
• Experience of working with individuals in relation to employment,
demonstrating active listening skills to quickly build rapport (D)
• Experience in coaching and leading a team to drive success in a challenging
and target driven environment. (D)
• Experience of effective performance management (E)
• Knowledge of the local and regional labour market. (E)
• Knowledge of benefit system and welfare to work programmes. (D)
• Flexibility to cope with the varying demands of the role, managing time
effectively to achieve the desired results. (E)
• Comfortable working remotely using a range of digital channel including
phone, video conferencing, instant messaging, and email. (E)
Experience & Personal Attributes:
• Demonstrable experience in successfully managing target driven services
and teams within a high-performance culture. (E)
• Proven experience of the operational management of participant / customer
facing services and contracts. (D)
• Experience of supporting, motivating, and engaging others. (E)
• Awareness of financial management including monitoring elements of P&L,
budgets, etc. (D)
• Highly organised and adept at optimal time management. (E)
• Team player comfortable working with minimum supervision using personal
drive, enthusiasm and presence to succeed. (E)
• Passionate about providing high quality customer / client focused services.
• Effective and clear communicator with excellent negotiation and presentation
Strong intellect and problem solver
• Brings energy, dynamism and creative problem solving to issues.
• Committed to respecting, valuing, and developing people.
• Good administration, IT, and organisational skills with good experience of
using MS office software. (E)

• Five GCSEs or equivalent at Grade C or above
• Relevant professional qualification in Leadership/Management or Coaching
• A sound knowledge of using Microsoft software, particularly Word, Excel at a
basic to intermediate level.

To apply for this role please submit your CV to Trigon Recruitment. For an informal/confidential chat please contact Craig Doyle on 0330 100 5327.

Closing Date:
Contact Details:
Trigon Recruitment
Tel: 0330 100 5327
Contact: Craig Doyle

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