Training and Development Officer Retail/ Customer Service

Job Type:
Contract
Job Title / Sector:
Apprenticeship Assessor
Region:
Yorkshire & Humberside
Area:
Other - North Yorkshire
Location:
National
Salary Description:
Competitive
Posted:
13/01/2021
Recruiter:
Realise Training
Job Ref:

To be responsible for and manage a caseload of learners ensuring that they make expected progress, develop new knowledge and skills, and achieve their programme in a timely manner.
Deliver high quality teaching and learning, information advice and guidance and engage with their employer and other key stakeholders to support the learner in achieving their goals.

Key Responsibilities

You will be responsible for managing a caseload of learners to achieve all aspects of their apprenticeship programme including the end point assessment by:

• Providing engaging teaching & learning activities to learners by a variety of face to face and remote methods e.g. classroom, workshop or online
• Ensuring teaching and learning is delivered to meet external regulations including Ofsted, ESFA and awarding organisations.
• Developing and maintaining positive relationships with learners and their employers, providing regular guidance, support and progress monitoring
• Working in-line with the organisations KPI framework and target achievement rates.

To effectively manage the learners programme you will need an ability to:

• Tailor the learning experience in line with their identified starting point, including initial assessment outcomes , accredited prior learning and experience, learning styles and the learner’s job role and career aspirations
• Be responsible for the learners development and timely achievement of functional skills, English, Maths and ICT skills, either by delivering it directly, or liaising with their specialist tutor
• Effectively manage your time and diary

To effectively engage the learner and employer you will need an ability to:

• Establish eligibility criteria is met and the chosen programme is suitable for all new learners based upon their job role and future aspirations – ‘Right learner, right program’.
• Work closely with employers to understand their requirements and to ensure training is scheduled and delivered effectively to ensure learners progress through the programme
• Represent the values of the learner’s employer and our company through training delivery

To effectively manage quality and performance you will need an ability to:

• Ensure your teaching, learning, assessment delivery and all associated tasks meets the standards required by our company, the awarding organisation, ESFA and the employer
• Ensure the learner ePortfolio and other records reflect an authentic learner journey and meets the requirements of the end point assessment criteria in line with compliance and quality standards
• Ensure all external testing and invigilation procedures and guidelines are followed
• Ensure that all learners are given fair access to teaching, learning and assessment and that the welfare of all learners is fully supported including safeguarding, Prevent and British Values develop learners core skills of maths, English and digital skills from their starting point, regardless of whether they are doing formal qualifications e.g. Functional Skills
• Manage your own continuous personal development (CPD) and maintain a record of this.
• Attend team meetings and training as required to ensure up to date quality standards are maintained.


Generic Competencies

Accountable - Takes responsibility and ownership for the learner caseload, using initiative to take action with minimal support.
Creativity - Identifies fresh approaches and shows a willingness to question traditional assumptions to ensure learner needs are met.
Flexibility - Successfully adapts to changing demands and conditions.
Interpersonal Sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others.
Commitment - Is single minded in achieving personal goals. Shows determination and tenacity in meeting challenges. A strong commitment to achieving high standards.
Communication - Communicates clearly and effectively and takes into account the needs and expectations of others.
Liaising & Negotiating - Proactively building positive relationships with others both within and external to Realise to improve knowledge and share information
Personal Motivation - Commits self to work hard towards goals. Show enthusiasm and career commitment.
Planning & Organising - Organises and schedules event, activities and resources. Sets up and monitors timescales and plans effectively.
Problem Solving & Analysis - Able to analyse issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information.
Sharing Information - Proactively builds positive relationships with others both internal and external the organisation to improve knowledge and share information, to ensure adoption of effective business practices.
Team Working, Cooperating & Collaborating - Works effectively as part of a team and shows commitment to team goals and values.

This role is National with remote delivery.
London allowance if required

Closing Date:
08/02/2021
Contact Details:
Realise Training
Tel: 0333 444 5055
Contact: Rebecca Reid
Email:

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