Consultant - Customer Support

Job Type:
Permanent
Job Title / Sector:
Work Based Learning
Region:
North West England
Area:
Manchester
Location:
Manchester
Salary:
£21,000 to £21,000 per annum
Salary Description:
%u00a321k per year
Posted:
06/01/2021
Recruiter:
S Knights Recruitment LTD
Job Ref:
JK3411

Intro: S Knights Recruitment are proud to be working with a support service who has been running for over 35 years. They have a wealth of product and industry knowledge which helps them retain their information security whilst resolving complex issues with management systems for government funded provisions. They are currrently looking for a bright Customer Service Support to join their team!

Role and Responsibilities:
As a Customer Support Consultant you will be responsible for:
- Dealing with enquiries for the skills sector
- Delivering the highest quality of customer service support
- Responding to enquiries in a friendly manner
- Resolve practical issues and software problems
- Refer escallated issues whilst undergoing day to day duties
- Prioritising workload and the ability to multitaks a variety of different things on a day to day basis

Experience and Skills:
As a Customer Suppoer Consultant you will:
-Experience with IT, web-based applications etc
- Experience in a customer facing/customer service role
- Experience with ESFA (Education and Skills Funding Agency) Learning and Skills or DWP
- Welfare to Work contracts would be desirable but not essential
- Understanding of ESFA funding rules or experience within a training provider
- Basic SQL knowledge (advantageous)
- YETI or IO software knowledge (advantageous)

Apply below or to find out more information about the Consultant - Customer Support - Manchester job, contact Julia Kowalska on julia.k@s-knights.co.uk or call 01212279786 quoting the reference JK3411

Closing Date:
03/02/2021
Contact Details:
S Knights Recruitment LTD
Tel: 07725188469
Contact: Sak Awan
Email:

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