Customer Service Tutor

Job Type:
Job Title / Sector:
Lecturer, NVQ Assessor, Apprenticeship Assessor
South East England
£35,000 to £35,000 per annum
Salary Description:
Great large company benefits
GPRS Recruitment
Job Ref:

Customer Service Tutor - Camden Town London - £35,000 / 28 days holiday, plus 8 days Bank Holiday. Medical Health Insurance, Child Care Vouchers, Cycle to work Scheme, Pension, exceptional continual professional development opportunities.

The Role: Customer Service Tutor

• If you've got a strong track record within Customer Service, particularly within a busy Call Centre and would like to use your expertise to train an enthusiastic Call Centre Team, this role could really be for you.
• Using your extensive Call Centre and Customer Service knowledge you will be inducting and training all the staff for a busy Call Centre. All the Call Centre Operators will have the opportunity to work towards their apprenticeship in Customer Service level 2 and 3 and you'll be supporting them with this.
• Because you've worked with a CRM System in a previous role, you'll be able to incorporate this into a training manual and then teach your learners how to use a CRM effectively to they can maximise on data and knowledge.
• Training will be delivered in workshops and on a one to one basis, so you'll really get to know your learners.

Essential Requirements: Customer Service Tutor

• You will have delivered apprenticeships previously, or recently worked in an environment where you've personally had involvement with supporting members of staff who are working towards an apprenticeship. This means you will understand how an apprenticeship programme works, particularly the New Apprenticeship Standards.
• You will have worked within Customer Services, particularly a Call Centre environment for several years and understand how a CRM system works and how to use one effectively.
• Ideally, you will have a level 3 qualification or be prepared to work towards achieving this.
• If not a Customer Service Trainer already, you'll have carried out inductions, desk coaching, or training sessions so you'll have some experience of training delivery and know that this is something you want to pursue as a career.
• You will be a self-starter and creative. You will work autonomously and manage yourself and your workload. You will need the confidence to do this and the expertise within a Call Centre environment.

The Employer: Customer Service Tutor

• An Employer Provider which has just developed their work-based learning division. After identifying the potential to up-skill their current staff, this well-established organisation who employ nearly 2,000 people at several locations across London, is now looking to grow an internal training team in order to deliver high-quality qualifications and apprenticeships for their staff in order to utilise their potential.

If this role is of interest to you: Contact Helen Wilson on 01785430513, or forward a current CV to

All applicants must be eligible to live and work in the UK. GPRS Recruitment whose registered address is 4-7 Gaolgate Street, Stafford ST16 2BG UK confirm that our client has instructed us that the position advertised herein is of a permanent nature. Due to the high number of applications which we regularly receive, regrettably we only respond to successful candidates. If you haven't heard from us within 7 days then please assume that you have not been selected on this occasion, but don't worry. We'll retain your details with the intention of keeping you informed of other suitable opportunities that may arise.

Closing Date:
Contact Details:
GPRS Recruitment
Tel: 01785430513
Fax: 01785 222341
Contact: Helen Wilson

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