Performance and Delivery Manager

Job Type:
Job Title / Sector:
South East England
£40,800 to £47,100 per annum
Coyne Recruitment Limited
Job Ref:

An opportunity has arisen for a Performance and Delivery Manager to join our clients Employability team in London on a permanent basis. This is an important role in which you will be required to motivate and support a professional and operational team to achieve high performance levels, compliant activity and the customer service standards, through effective performance and team management, supporting the Head of Delivery in the smooth delivery of the Work and Health Programme (WHP).

Duties will include:

• Delivering the budgeted financial performance of their offices through effective operational and financial management.
• Leading, developing, motivating, managing and retaining quality staff who are capable of ensuring the delivery of contracted WHP services.
• Delivering the operational budgeted placement and sustainability rates within their offices.
• Ensure compliance with internal and external audit requirements.
• Ensure the team is utilising both systems effectively and the data recorded on both is accurate.
• Monitor and manage day-to-day quality of provision, e.g. customer complaints and feedback.

About you:

You must have the following skills and experience:

Excellent interpersonal skills and experience in a supervisory role.
Understanding of the employment services/welfare to work philosophy and the needs and challenges of the job market for long term unemployed people.
An ability to handle multiple priorities and projects on time and on budget ensuring delivery of the highest quality.
Experience of business planning, budget preparation, budget management.
Excellent oral and written communication skills.
Able to effectively network to build and maintain effective relationships internally and externally.

Closing Date:
Contact Details:
Coyne Recruitment Limited
Tel: 0151 294 4431
Contact: Andrew Coyne

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