Service Performance Manager

Job Type:
Job Title / Sector:
North West England
£39,704 to £39,704 per annum
Coyne Recruitment Limited
Job Ref:
SPM Lancs

My clients Employment team are looking to recruit a Service Performance Manager to lead a team of delivery staff and support staff to ensure successful delivery of a contract in order to maximise the achievement of outcomes and deliver the performance expectations of prime contractors and commissioners.
Due to the nature of the role, you will be required to complete an online application form a Disclosure and Barring Service (DBS) check. Please note that the successful candidate will not be required to pay for this.

Key Responsibilities:

•Ensure the successful delivery of team targets for prime contractors and commissioners
•Maximise the placing and sustainment of customers into jobs or learning
•Meet the recruitment and training needs of employers
•Lead and support a team of delivery and support staff to drive high levels of contract performance
•Responsibility for P&L account results including achievement of income targets, managing staff productivity, client spend and office costs
•Development of local relationships to ensure a good range of provision to support customers
•Development of local relationships and effective marketing activities to ensure the service receives customer referrals to meet contractual requirements
•Delivery of high quality and compliant services to customers
•Continuous improvement of systems, quality of provision and product development
•Management of data integrity and data security, including maintenance of the required audit trail
•Management of petty cash and client spend
•Maintain current knowledge of relevant policy (local and national)
•Maintain current knowledge of appropriate market intelligence and business opportunities/threats
•Ensure services are delivered with probity and integrity


•Responsibility for up to 25 staff
•Responsibility for individual budgets (levels vary depending on the nature of the programme and financial model)
•Responsibility for an agreed geographic footprint including delivery site premises
Knowledge, skills and experience

Essential Skills:

· Ability to effectively lead and manage staff
· Ability to confidently present to partner organisations and other stakeholders
· Ability to produce written reports to a good standard
· Fluent user of ICT


People management
Track record of achieving tangible performance results


·Good understanding of the employability, training & employment industries
· Working knowledge of the principles of people management and employment law
· Understanding of MI and financial information
· Good labour market knowledge
· Good knowledge of relevant policy (local and national)
Personal Style:
· Results driven
· Confident people manager
· Strong levels of individual initiative and drive
· Resilient under pressure
· Team player
· Communication and networking


· Operating in public policy driven commercial markets
· Payment-by-results contracts
· Profitability key but within a non-distributing social business context
· Mixture of mandatory and voluntary service contracts and customers
· Complexity - multiple stakeholders
· Reciprocal relationship between our services to individual job seekers and recruiting employers
· Need to integrate Employment and Skill services to enhance customer offer and drive efficiencies

Closing Date:
Contact Details:
Coyne Recruitment Limited
Tel: 0151 294 4431
Contact: Andrew Coyne

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