Hub Guide

An opportunity has arisen for a Hub Guide to join our clients Employability team in Stockport & Tameside on a permanent basis. This is an important role in which you will support participants, at the job station, with their Hub account and other job station applications, as well as providing cover for the reception area as participants and visitors arrive.

Do you have experience in customer support and have excellent interpersonal skills? Want to work for a company that really does make a difference to people’s lives? If so, then this job could be for you.

A typical day will include:

• Acting as the single point of contact at the hub points for any participant in resolving access and use of Hub facilities.
• Diagnosing and quickly resolving access issues in order to minimise participant dissatisfaction and downtime.
• Troubleshooting Hub connectivity for participants.
• Delivering group learning and one to one sessions for participants at hub points as required by the Performance and Delivery Manager.
• Taking ownership and responsibility of queries, issues and problems raised by participants in respect of utilising Hub facilities.

About you:

You must have the following skills and experience:

Enthusiasm for customer support, placing participants at the centre of all we do.
Excellent interpersonal skills both orally and written, with a high familiarity of working in a customer facing environment.
High level of personal organisation and time management skills in order to work to a high standard whilst under pressure.
Excellent IT skills and working knowledge of standard online applications.
Ability to quickly become an expert in new online functionality and applications.
Ability to simply describe and train others with low IT skills to use IT applications.
Ability to recognise and sensitively handle indications that may prevent participants from accessing Hub, such as lack of confidence or low digital literacy.
Respect for confidentiality of personal information.
Understanding of reasonable adjustments and the impact of certain health conditions or disabilities when using a PC.
Able to effectively network to build and maintain effective relationships, both internally and externally.
Adaptable to different situations and are resourceful in their approach.
Job Types: Full-time, Permanent

Closing Date:
Contact Details:
Coyne Recruitment Limited
Tel: 0151 294 4431
Contact: Andrew Coyne

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