Customer Service Advisor - Bristol

Job Type:
Permanent
Job Title / Sector:
Sales & Marketing
Region:
South West England
Area:
Bristol
Location:
Bristol
Salary:
£20,000 to £20,000 per annum
Salary Description:
Bonus + Benefits
Posted:
31/10/2018
Recruiter:
Lifetime Training
Job Ref:
2305

In a nutshell

We are looking for proactive and motivated customer service and/or sales professionals to join our talented team at Lifetime Training.

You will be dealing with people over the phone on a daily basis, making inbound and outbound calls supporting learners who are signed up to our Fitness and Beauty courses. You will be reengaging with them, supporting their progression and overcoming barriers that they may have encountered.

About the role

You will be:

* Professionally handle all Commercial learner telephone and email enquiries in a timely and effective manner
* Ensure that learners are provided with accurate course information
* Ensure highest levels of customer experience across the end-to-end engagement process
* Deliver monthly, quarterly and year-end completion targets and KPI’s including calls and talk-time Report on the progress of learners towards the completion of their programme and ensure all learners are progressed through their programme in a timely manner
* Book learners into one to one and/or group online support sessions and courses as required
* Accurately process payments to agreed regulatory standards

About you

We are looking for:

* Passion for delivering excellence you will need to have:
* Ability to communicate clearlyand effectively, both verbally and written
* Effective time management and organisationalskills
* Proven track record of achieving and exceeding challenging targetsover a sustained period
* Customer service experience with the ability to demonstrate a customer-first mentality
* Experience in a contact centre environment desirable

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your life-changing opportunity. So, click apply and we can start this journey together.

Closing Date:
28/11/2018
Contact Details:
Lifetime Training
Contact: Lifetime Training
Email:

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