Customer Service Trainer / Assessor

Job Type:
Job Title / Sector:
NVQ Assessor, Apprenticeship Assessor
South East England
£29,000 to £34,000 per annum
KM Education Recruitment Ltd
Job Ref:

KM Recruitment is a specialist UK wide recruiter for the Work Based Learning and Welfare to Work sectors.

Job Title: Customer Service Trainer / Assessor

Location: London - Must be flexible with travel

Salary: £29,000 - £34,000 (Dependent upon Experience) - Including Location Allowance

Package: Excellent Holiday Entitlement, Mileage, Mobile, Laptop + much more

Type: Full Time, Permanent


  • Train, assess and deliver Apprenticeship Standards in Customer Service, Levels 2 and 3.
  • Delivering classroom / group based training to learners, along with one to one field based assessments, and online blended learning.
  • Deliver full training and support through their Functional Skills - Maths and English to level 2
  • Record professional discussions on specific units / topics based on knowledge, independent research and reflective accounts.
  • Managing your diary efficiently to ensure timely visits and reviews are conducted.
  • Organise and maintain documentation on learners' progress.
  • Overcome barriers to learning and adapt delivery to meet learner’s needs.
  • Work to learner review and completion timescales.

Essential Criteria:

  • Recognised Assessor award: D32/D33, A1, TAQA or CAVA.
  • Must have experience of delivering full apprenticeships in Customer Services, to level 3.
  • Must be comfortable with, and have experience of group based training and delivery.
  • Must hold solid occupational competency within Customer Service.
  • Experience in delivering online blended learning is desired, but not essential.
  • Ideally hold recognised level 3 Teaching qualification (PTLLS / AET or above/equivalent).
  • Full clean driving licence and own vehicle.
  • Must be flexible with travel.

Personal Skills: 

  • Organisational skills are a must, as well as the ability to plan your time effectively.
  • Confident and professional with the ability to inspire and motivate people.
  • Quality driven and prepared to go the extra mile for your learners.

Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Closing Date:
Contact Details:
KM Education Recruitment Ltd
Tel: 01543 279752
Contact: Recruitment Team

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