End-point Assessment Manager - Customer Services

Job Type:
Job Title / Sector:
Administration, Work Based Learning
South West England
£35,000 to £35,000 per annum
Lifetime Training
Job Ref:

In a nutshell

We are looking for an inspiring and pioneering Customer Service End-point Assessment Manager to join our growing organisation and lead a remote based team od End-point Assessors and manage the internal quality assurance and standardisation of end-point assessment outcomes and results.

About the role

You will be:

* Supporting the development and delivery of training and standardisation activities
* Supporting the Sector Product Manager for the sector in the recruitment process for end-point assessors
* In conjunction with the Sector Product Manager ensuring requests for information and sampling of apprentices work is available to the EQA organisation in a timely fashion and participating in any external quality insurance activity as required by IAO and the relevant responsible body
* Ensuring end-point assessments are conducted fairly and that assessments are valid, reliable and consistent.
* Ensuring End-point assessors are competent in meeting both occupational and assessment criteria requirements
* Ensuring assessments are planned, communicated and executed fairly

About you

We are looking for:

* Excellent knowledge and understanding of the customer services apprenticeship standard as set out in the industry set Grading Criteria
* Desirable would be customer service contact/call centre experience
* A recognised current workplace assessment qualification
* A recognised current internal quality assurance qualification
* Current, relevant occupational expertise and knowledge, at the relevant level of the occupational area you are assessing, which has been gained through ‘hands on’ experience in the industry.

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your opportunity. So, click apply and we can start this journey together

What we offer

We offer a great benefits which includes some of the following:

* 25 days holiday (business closes at Christmas)
* Contributory pension (company matched)
* Life Insurance
* Discounts on courses (including your family and friends)

For more information: https://jobs.lifetimetraining.co.uk/working-for-us/rewards-and-benefits/#featuredjobspage-1

About us

An Ofqual regulated organisation, Innovate Awarding has a reputation for taking an innovative and dynamic approach, ensuring FE colleges, training providers and employers can rely on us to help them achieve their objectives.

Whether developing off-the-shelf, customised or fully bespoke training programmes across a growing number of sectors, we endeavour to make all fit-for-purpose.

We also go further to deliver excellent customer service through a collaborative approach that ensures qualifications truly meet the needs of our customers and enables a fast certification turnaround.

Closing Date:
Contact Details:
Lifetime Training
Tel: 01173147485
Contact: Lifetime Training

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