Head of Operations

Job Type:
Job Title / Sector:
South East England
£60,000 to £70,000 per annum
Able Personnel UK Ltd
Job Ref:

Senior Head of Learning Services/Head of Operations

£60K to £70K Per annum + Company Car or can choose car allowance + excellent benefits

Reading, Berkshire based

Managing 5 direct reports with a team of 150 staff

Ownership for the overall service delivery, ensuring customers are delighted and all KPIs and SLAs are met or exceeded

Looking for experience in resource planning, managing budgets and operational savings, cost control, efficiency and strategic operational leading

Multi customer experience

To create and deliver an operational strategic roadmap, ensuring that we continue to improve and develop our operational proposition

Employee engagement and development

Customer and supplier focused, attending forums and guest speaker slots

Visiting clients and managed learning services locations in Birmingham, Oxford, Krakow

Making recommendations to clients regarding service delivery and learning

Support the sales team during the bid process and ensure operational expectations

Responsible for the design and delivery of the operational strategy for the entire business

Making sure high scale complex projects are delivered on time and in budget

Manage operational costs

Must be dynamic and customer foccussed

Experienced in people development, coaching and mentoring

The role would suit someone who has been a Service Delivery Manager in the past and become a Head of Department or someone worked with stakeholders and customers in any industry or worked in a IT outsourcing company or the training industry

Closing Date:
Contact Details:
Able Personnel UK Ltd
Tel: 0121 702 0836
Contact: Julie Lawrence

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